Music Services

Accessibility Statement

This website is run by Music Services. 

We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  • We’ve also made the website text as simple as possible to understand. 

 AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible is this website?

We know some parts of this website may not be fully accessible, for example: 

some page headings aren’t nested correctly 

some colour contrast is not correct 

some links don’t make sense on their own 

some images don’t have alt text description 

forms have unhelpful error messages 

form answers can’t be reviewed before they’re submitted

What to do if you can’t access parts of this website 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: email call 01228 226 846 We’ll consider your request and get back to you as soon as possible. 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by emailing  

Enforcement Procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility

Music Services is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

Some images may not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by February 2023. When we publish new content we’ll make sure our use of images meets accessibility standards. 

Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. This doesn't meet WCAG success criterion 1.4.5 (Images of Text). 

On some pages the purpose of each link can't be determined from the link text alone. This doesn't meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). 

Some of our PDFs and other documents are not formatted so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value). Any new documents we publish should meet accessibility standards where they are required for essential services or users who are likely to have disabilities or impairments. 

Third party content Social media icons and partner logos are under someone else’s control. As we did not pay for or develop these ourselves, this content is exempt from meeting the accessibility regulations. 

Preparation of this accessibility statement This statement was prepared on 20 October 2021. It was last reviewed on 30 October 2022.